Payment Options at Minduxe.com

What Payment Methods Does Minduxe Accept?

At Minduxe.com, we offer secure and convenient payment options to ensure a smooth shopping experience for our customers. You can make payments using the following methods:

✅ Debit/Credit Card
✅ Cash on Delivery (COD)

What are the available payment portals?

We partner with trusted payment gateways to process transactions securely:

✔ Stripe (Debit/Credit)
✔ Payfast (Debit/Credit)
✔ Xpay (Debit/Credit)
✔ Cash on Delivery (COD)

Is tax applicable to Stripe payments?

If a payment is made in a currency other than USD, your bank may charge a foreign exchange fee (FXF). Please check with your bank for any additional charges related to currency conversion.

Is it safe to use my card online?

Absolutely! All transactions on Minduxe.com are processed through a secure checkout system. Your payment details are fully encrypted with SSL technology, ensuring end-to-end security and protection against fraud.

Shipping & Customs Policy

What are the shipping charges?

Shipping charges cover the cost of secure packaging and timely order delivery.

Minduxe.com’s Policy on Shipping Charges

Shipping fees vary based on your order’s destination. The exact charges will be calculated and displayed at checkout before you confirm your purchase.

Shipping Charges for Orders Within Pakistan

A standard shipping fee of PKR 225 applies to all orders delivered within Pakistan.

Shipping Charges for International Orders

For international shipments, charges depend on the destination country. The shipping fee will be determined at checkout.

Customs Policy

Does Minduxe.com Charge Customs Duties?

No, Minduxe.com does not impose customs duties. However, international orders may be subject to import duties and taxes, which are determined by the customs regulations of the destination country.

Who Pays the Customs Charges?

Customers are responsible for paying any applicable customs charges as per the laws of their country. These charges are not controlled by Minduxe.com.

Will I Be Notified About Customs Duties?

Yes, any applicable customs duties will be displayed at checkout so you are informed before completing your purchase.

How Much Will I Pay for Customs Duty?

Customs duty charges vary by country and product type. The exact amount is determined by local customs authorities and cannot be confirmed in advance.

Refund Policy for Minduxe.com

At Minduxe.com, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

How to Request a Refund

To initiate a refund, please contact our Customer Care team through one of the following methods:

Email: Send an email to support@minduxe.com with your order number, product name, a copy of your original receipt, and a detailed description of the issue.

WhatsApp: Reach out to us at +92 316 7776158 with the necessary details.

Our customer care representatives are available 24/7 to assist you via both email and WhatsApp.

Information Required

When contacting Customer Care, please provide the following information:

Order Number: Found in your order confirmation email.

Proof of Purchase: A copy of your original receipt.

Proof of Payment: Evidence of the transaction.

Reason for Refund: A detailed explanation of the issue.

Review and Response

Our customer support team will review your request and respond within 24 hours.

Refund Approval: If approved, you will receive a confirmation email, and your refund will be processed within 3-5 business days from the approval date.

Refund Rejection: If your request is denied, our team will provide a detailed explanation. 

Eligibility for Refund

Refunds may be granted under the following circumstances:

• Order cancellation by Minduxe.com for any reason.
• Order cancellation by the customer.
• Order cancellation (full or partial) due to delayed item(s).
• Missing item(s) in the order, reported within 24 hours of delivery.
• The order was not received and reported within 24 hours of tracking being marked as "delivered."
• Local orders returned by customers as per our Return & Exchange policy.
• International customers are experiencing product issues.

International Customer Refunds

International customers may be eligible for refund compensation under the following conditions:

Proof of Purchase: Valid order number and receipt.

Time Limit: Refund request submitted within 14 days of receiving the order.

Product Condition: The product must be unworn and unwashed.

Eligible Reasons for Refund (International Customers):

• Incorrect Size: The size delivered differs from what was ordered, or measurements do not match the size chart on our website.
• Item Does Not Match Description or Picture: Product differs in design, color, work technique, fabric, etc.
• Incorrect Order: Different product or variant delivered.
• Quality Issues: Defects in the product affecting wearability.
• Items/Accessories Missing: Product delivered with missing pieces, making it unwearable. 
• Product Damaged: Product delivered broken, eroded, faded, or stained.

• Note: Refund compensation will be provided based on the nature of the issue.

Refund Options

Customers can choose between a refund and a store voucher. 

Refunds:

• Issued using the original payment method.
• For Cash on Delivery (COD) orders, refunds will be processed via bank deposit.
• Refunds can only be issued to Pakistani bank accounts.
• International transactions done via bank deposit can be refunded to Pakistani bank accounts or issued as a voucher.
• Refunds are processed within 3-5 business days after approval.

Vouchers:

• Store vouchers will be sent to the email address used for the original order.
• Store credit vouchers are issued within 72 hours of approval

Additional Notes

• Minduxe.com is not responsible for delays or discrepancies arising from bank-related processing times for refunds. 
• Local orders will not be refunded without a return. Please refer to our Return & Exchange policy for more details. 

Modifications to the Refund Policy

Minduxe.com reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

We appreciate your understanding and cooperation. For further inquiries, please contact Minduxe.com Customer Care.

Return Policy

At Minduxe.com, we strive to ensure your satisfaction with every purchase. If you need to return an item, please follow the guidelines outlined below.

Initiating a Return Request (Within 14 Days of Delivery):

Contact Customer Support: Reach out to our customer care team within 14 days of receiving your order. You can contact us via:

Email: Send an email to customercare@minduxe.com including your order number, product name, a copy of your original receipt, and a detailed description of the issue.

Our customer care representatives are available 24/7 to assist you through both email and WhatsApp.

Preparing Your Return:

• Gather Items: Collect the items you wish to return.
• Document Condition: Take clear photographs of the items to document their condition before shipping.

Return Procedure:

• Locate Receipt: Retrieve the original receipt emailed to you upon order confirmation, which contains your unique order number.
• Request Return: Share your order number, item photographs, and reason for return with our customer care team via email or WhatsApp. A customer service agent will review your request and provide a return form.
• Return Approval: Once your return request is approved, you will receive an email within 24 hours containing the designated return address and detailed instructions.

Return Shipping:

• Defective/Incorrect Items: If you receive a defective, incorrect, or incomplete item, Minduxe.com will cover the return shipping costs. Please retain your return shipping receipt and share it with our customer care team within 24 hours of dispatching the return parcel.
• Change of Mind: If you wish to return an item due to a change of mind, you will be responsible for covering the return shipping costs.

Eligibility for Return:

Condition: Items must be unworn, unwashed, undamaged, and include all original tags.

Acceptable Reasons for Return:

• Defective items
• Incorrect items (items that differ from your order)
• Incomplete items (missing components)

Ineligible for Return:

• Made-to-order and standard-size formal wear cannot be returned due to a change of mind.
• Customized outfits are not eligible for return.
• Items returned in unsuitable conditions, tampered with, damaged, or not adhering to provided care instructions may be returned to you or result in a denied refund request.
• Parcels delivered locally but taken abroad afterward cannot be returned.
• Items delivered internationally cannot be returned. In such cases, Minduxe.com will provide compensation depending on the nature of the issue (e.g., defect, incorrect item).

Time Limitations:

Return Requests: Notify Minduxe.com customer care within 14 days of receiving your order to initiate a return.

Return Shipping: Ship the return items to Minduxe.com within 7 days of the return request approval. Returns received after this timeframe will be returned to the sender.

Additional Notes:

• Minduxe.com assumes no responsibility for returned items lost in transit.
• Issues such as color bleeding, print damage, or fading caused by washing or ironing are not covered under this return policy.
• Refunds will only be processed once your return is received and approved.

We appreciate your understanding and cooperation. For further inquiries, please contact Minduxe.com customer care.

Refunds & Vouchers

Customers can choose between a refund or a store credit voucher for returned items by indicating their preference on the return form.

Refunds:

• Issued using the same payment method originally used for the purchase.
• For Cash on Delivery (COD) orders, refunds will be processed via bank deposit to Pakistani bank accounts only.
• International transactions done via bank deposit can be refunded to Pakistani bank accounts or issued as a store credit voucher.
• Refunds are processed within 7-10 business days after Minduxe.com receives the returned parcel.

Vouchers:

• Store credit vouchers will be issued to the email address used to place the original order.
• Vouchers are issued within 72 hours of Minduxe.com receiving the returned parcel.

Additional Notes:

Minduxe.com is not responsible for any delays or discrepancies arising from bank-related processing times for refunds.

We value your satisfaction and aim to make the return process as smooth as possible. If you have any questions or require further assistance, please do not hesitate to contact our customer care team. 

Privacy & Cookie Policy

At Minduxe.com, we value your privacy. This policy explains how we collect, use, and protect your data.

Personal Data & Usage

We collect essential details (name, email, phone, etc.) when you sign up or interact with our services. Your data helps us improve user experience, send updates, and offer personalized services.

Data Sharing

We do not sell your data. It may be shared with trusted partners for processing authorized transactions under strict confidentiality.

Your Rights

You can request access, correction, or deletion of your data anytime.

Cookies

We use third-party cookies (e.g., Google Analytics) for analytics and performance tracking, stored for up to 24 months.

By using our site, you agree to our Privacy Policy & Terms of Use.