At Minduxe.com, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

How to Request a Refund

To initiate a refund, please contact our Customer Care team through one of the following methods:

Email: Send an email to customercare@minduxe.com with your order number, product name, a copy of your original receipt, and a detailed description of the issue.

WhatsApp: Reach out to us at +92 316 7776158 with the necessary details.

Our customer care representatives are available 24/7 to assist you via both email and WhatsApp.

Information Required

When contacting Customer Care, please provide the following information:

Order Number: Found in your order confirmation email.

Proof of Purchase: A copy of your original receipt.

Proof of Payment: Evidence of the transaction.

Reason for Refund: A detailed explanation of the issue.

Review and Response

Our customer support team will review your request and respond within 24 hours.

Refund Approval: If approved, you will receive a confirmation email, and your refund will be processed within 3-5 business days from the approval date.

Refund Rejection: If your request is denied, our team will provide a detailed explanation. 

Eligibility for Refund

Refunds may be granted under the following circumstances:

• Order cancellation by Minduxe.com for any reason.
• Order cancellation by the customer.
• Order cancellation (full or partial) due to delayed item(s).
• Missing item(s) in the order, reported within 24 hours of delivery.
• The order was not received and reported within 24 hours of tracking being marked as "delivered."
• Local orders returned by customers as per our Return & Exchange policy.
• International customers are experiencing product issues.

International Customer Refunds

International customers may be eligible for refund compensation under the following conditions:

Proof of Purchase: Valid order number and receipt.

Time Limit: Refund request submitted within 14 days of receiving the order.

Product Condition: The product must be unworn and unwashed.

Eligible Reasons for Refund (International Customers):

• Incorrect Size: The size delivered differs from what was ordered, or measurements do not match the size chart on our website.
• Item Does Not Match Description or Picture: Product differs in design, color, work technique, fabric, etc.
• Incorrect Order: Different product or variant delivered.
• Quality Issues: Defects in the product affecting wearability.
• Items/Accessories Missing: Product delivered with missing pieces, making it unwearable. 
• Product Damaged: Product delivered broken, eroded, faded, or stained.

• Note: Refund compensation will be provided based on the nature of the issue.

Refund Options

Customers can choose between a refund and a store voucher. 

Refunds:

• Issued using the original payment method.
• For Cash on Delivery (COD) orders, refunds will be processed via bank deposit.
• Refunds can only be issued to Pakistani bank accounts.
• International transactions done via bank deposit can be refunded to Pakistani bank accounts or issued as a voucher.
• Refunds are processed within 3-5 business days after approval.

Vouchers:

• Store vouchers will be sent to the email address used for the original order.
• Store credit vouchers are issued within 72 hours of approval

Additional Notes

• Minduxe.com is not responsible for delays or discrepancies arising from bank-related processing times for refunds. 
• Local orders will not be refunded without a return. Please refer to our Return & Exchange policy for more details. 

Modifications to the Refund Policy

Minduxe.com reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

We appreciate your understanding and cooperation. For further inquiries, please contact Minduxe.com Customer Care.